PRIVACY POLICY

How we use your information.

Effective August 15, 2026

Information we collect

When you reserve a Heat & Honor dinner, we collect the information you provide, including your name, phone number, optional email address, order choices, and notes. We also record your reservation confirmation, pickup status, and any text-message or email-marketing permissions you choose. If you join Heat & Honor Rewards, we also record your membership, points balance, and reward activity. If you submit a chef interest form, we collect the contact, experience, meal, kitchen, capacity, pricing, certification, and portfolio information you choose to provide.

How we use it

We use this information to prepare and manage your order, contact you about pickup, provide customer service, prevent fraud, and—only when you separately agree—send weekly dinner announcements. Chef-application information is used only to review potential Heat & Honor meal partners and communicate about that application.

Rewards program

Rewards membership is optional and is identified by your phone number. We use your reservation and pickup information to add points, apply rewards, maintain your balance, and prevent duplicate or improper redemptions. Joining rewards does not enroll you in promotional texts or emails.

Email announcements

We send future-meal emails only when you separately select the email permission on our reservation form. Providing an email address by itself does not enroll you in marketing. Promotional emails include a way to unsubscribe.

Text messaging

Order-related texts and weekly promotional texts use separate consent choices. You may opt out at any time by replying STOP. Reply HELP for help. Message and data rates may apply. Consent to marketing messages is not a condition of purchase.

How information is shared

We use service providers, including our website host and Twilio, only as needed to run reservations and deliver messages. We do not sell or rent your personal information. Mobile information and text-message consent are not shared with third parties for their own marketing or promotional purposes.

Data retention and choices

We retain reservation records as needed for operations, accounting, compliance, and dispute resolution. We retain chef applications as needed to evaluate current and future meal opportunities. To stop texts, reply STOP. For text-message help, reply HELP to (513) 951-6038. You may unsubscribe from marketing emails using the option included in those messages.